Moreover, Ocelot can be easily synced with SIS, Microsoft Teams, Zoom and other platforms to add a human touch to individual responses. This experience can also be improved further with the help of SIS integration and Live Chat inclusion. It also includes an AI-powered chatbot that answers students’ questions 24/7, that too across 20+ departments. Institutes can deploy personalised text campaigns in order to increase yield within the entire admission funnel.
#OCELOT CHATBOT MANUAL#
Further, AI capabilities loaded within the platform are capable of automating various manual work, allowing businesses to focus on more productive tasks that require immediate attention.
It offers 24/7 support and guidance at every step, besides helping administrators to use their creativity and always stay ahead in the competition. The platform runs on AI technology through which it empowers institutes to engage with every student. Visit to learn more.Ocelot is a student engagement platform that enables institutes to help students in every aspect of their student lifecycle. Higher Ed University Live Chat App Platform Ocelot Platform Live Chat The human side of AI While Ocelot’s AI answers 97 of student questions, the platform is specifically designed to facilitate better conversations between advisors and their students. Schools deploy Ocelot to improve enrollment yield and retention, support student services, and further financial literacy/debt education. Ocelot answers over 97.5% of chatbot interactions without the need for human intervention with over 40% of conversations conducted after standard business hours.
The customizable Ocelot platform includes an unrivaled knowledgebase of content, including over 20,000 knowledgebase Q&A, and over 2,000 explainer videos. Gives my team time to spend with the students who really need our direct help."įounded in 2003, Ocelot (formerly known as FATV) is the nation's largest SaaS provider of Multilingual Artificially Intelligent Chatbots to higher education. The Ocelot Chatbot platform comes pre-loaded with an unrivaled and continually growing knowledgebase of text and video content spanning over 20 student service. Riverside City College (Riverside, CA) answered 122,899 questions in May, up from 1,102 in March through its chatbot, "Bennie".Ĭurt Luttrell, Director of Admissions and Records at College of the Desert (Palm Desert, CA), recently said, "I love my bot! 'The Roadrunner' took care of 1,500+ conversations with my students last week alone. University of North Carolina, Greensboro's chatbot "Minnie" answered 10,995 questions in May, up from 3,689 in March. Some notable college-by-college statistics:īakersfield College (Bakersfield, CA) answered 18,255 students in May through its chatbot, "The Renegade." Similarly, chatbots have been crucial for colleges since COVID-19 shut down in-person student support." In 2018, chatbots were critical as wildfires disrupted school operations in Northern California. Vangelis added: "Chatbots are proving to be a critical communication tool for colleges during emergencies.
The collective amount of machine learning across the network is significant." "As Colleges went remote, students relied heavily on chatbots to communicate with their schools. "We have seen a dramatic increase in the number of chatbot conversations across our network since the pandemic," said Damon Vangelis, Ocelot Founder and CEO. Students most frequently asked their college chatbots about refunds, housing options, changes to campus operations, and classes. See how Ocelot combines AI and live chat experiences for virtual service and support so students get the help they need anytime on any device. With 40 of questions happening after hours, students need actionable and instant answers. That number is up from 1.5 million in 2019. AI Chatbot introduction Making the student journey a straight line Questions can't wait. Ocelot estimates that its college chatbots will answer over 4.5 million questions in 2020. Dramatic Rise in AI Chatbot Usage As Colleges Shifted to Remote Student Support Amid COVID-19 PandemicīOULDER, CO - Ocelot, the leading provider of artificially intelligent conversational chatbots for colleges and universities, announced today that in the 90 days since colleges shut down physical campuses in March, chatbot usage increased 262% across its network.
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